We, at FinetechNexus ("FinetechNexus" or "We") understand Privacy and its value. Therefore, it is all the more important for us to make You ("You" or "Customer" or "User"), the User of the website www.fintechnexus.in (the "Website") and its associated applications ("Application" or "App") (collectively, the "Platform") understand the reason behind collection of your information and its usage and the manner in which we collect, use, store and share information about you ("Privacy Policy"). This Privacy Policy has been prepared in compliance with:

1. Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011;
2. Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021;
3. Guidelines on Digital Lending issued by the Reserve Bank of India (RBI), 2022;
4. Other applicable acts, regulations and rules which requires the publishing of a privacy policy for handling of or dealing in personal information including sensitive personal data or information and all applicable laws, regulations, guidelines provided by applicable regulatory authorities.

CONSENT

You hereby expressly consent to provide the information that may be required in relation to the Services (as defined below) being rendered on the Platform by us. You acknowledge that we shall collect the information detailed under this Privacy Policy to facilitate financial technology services by partnering with various financial service providers, third parties, etc. based on your requirement to avail such Services ("Services").

FinetechNexus will only be using the information for providing the Services to you.

To avail any Services being provided by FinetechNexus by itself or in partnership with other financial service providers or third parties it is important that YOU READ, UNDERSTAND, ACKNOWLEDGE AND UNCONDITIONALLY AGREE TO BE BOUND BY THE TERMS AND CONDITIONS OF THIS PRIVACY POLICY.

IF YOU DO NOT AGREE TO THIS POLICY OR ANY PART THEREOF, PLEASE DO NOT USE/ ACCESS/ DOWNLOAD/ INSTALL THE PLATFORM OR ANY PART THEREOF.

For the users consenting to continue accessing the Platform and avail the Services, this Privacy Policy explains our policies and practices regarding the collection, use, and disclosure of Your information.

COLLECTION OF INFORMATION

The collection of information under this Privacy Policy is conducted for various categories of services that we provide.

A. Traffic Data Collected

We automatically track and collect the following categories of information when you visit our Platform:

1. IP addresses;
2. Domain servers;
3. Types of computers accessing the Platform;
4. Types of web browsers used to access the Platform;
5. Referring source which may have sent you to the Platform; and
6. Other information associated with the interaction of your browser and the Platform (collectively "Traffic Data").

B. Information we collect about you

To facilitate our services, FinetechNexus will be required to access, collect and share Personal Information with its partners that may be banks or financial institutions registered with the Reserve Bank of India or any other third-party providing value added services in partnership with FinetechNexus. In such cases, FinetechNexus will share the information securely and ensure that all personal information recipients comply with confidentiality, fidelity and secrecy obligations and sign covenants in this regard. FinetechNexus may make information available to third parties that are financial and non-financial companies, government agencies, courts, legal investigators, and other non-affiliated third parties as requested by You or Your authorized representative, or otherwise when required or permitted.

1. User Personal Information: The data points we collect from You may include, inter alia, your full name, email id, PAN, address, mobile number, and postal code.

2. Social Account Information: FinetechNexus may provide you with the option to register using social accounts (Google) to access the app and shall collect only such registered email id and user public profile information like name, email depending on the platform used by You to log-into the Application during registration/ sign in process in the Platform. How we use this information: We may collect, and store email id, name and address associated with that account for the purpose of verification and to pre-populate relevant fields during Platform interface. However, we shall not collect / store account passwords.

3. Device Information: We additionally collect certain device information. Information which the Application collects, and its usage, depends on how you manage your privacy controls on your device. When you install the Application, we store the information we collect with unique identifiers tied to the device you are using. We collect information from the device when you download and install the Application and explicitly seek permissions from You to get the required information from the device. Additionally, we also collect your Log information (via the domain server through which the User accesses the App Search queries, IP address, crashes, date etc.) for the purpose of improvising the Application functionality. In addition to the above, we also track and collect the data related to the performance of the Application and other diagnostic data for identifying and resolving any technical glitches that may be identified from such data and for improving the overall functionality of the Application. How we use the information: We collect information about your device to provide automatic updates and additional security. In addition, the information provides us valuable feedback on your identity as a device holder as well as your device behaviour, thereby allowing us to improve our quality of Services and provide an enhanced customized user experience to you.

4. Location, Camera, Microphone Access: We may acquire access and information regarding the location of your device and seek authorization for camera and microphone usage. We may gather device location data to validate your address and streamline certain processes for our services. Furthermore, we may require camera access to scan and capture necessary documents as mandated by our partners, in compliance with pertinent laws. For some services, we may need microphone permissions to facilitate seamless two-way communication between our authorized agents and yourself.

C. Information about you we collect from third parties

For making the Services available to you, we may collect information by obtaining specific authorisations from you (if required under applicable laws), from certain third parties such as credit bureaus or credit rating companies as your 'authorised representative' from time to time in accordance with applicable laws.

We shall only collect this information on a need basis strictly for the purpose of providing you with the Services. We collect this information as part of our obligations to our Partners and is directly transferred to the Partners upon collection.

D. Information you give us about you

In due course of using our Services, you are required to submit data to enable our Services. We use this data to create your profile and provide you with the best available services. Mentioned below is some of the data we collect from you:

1. Data provided by you by filling in forms on the Platform.
2. Data provided by corresponding with us (for example, by e-mail or chat).
3. Data and information, you provide when you register to use the Website, download or register on our App, subscribe to any of our Services, search for a Service, and when you report a problem with our App, our Services, or any of our Sites.
4. Data including your name, address, gender, date of birth, e-mail address, phone number, username, password and other registration information.
5. Financial information such as employer name, monthly salary, bank account no., bank statements, credit information, copies of identification documents which are forwarded to our Partners for the onboarding of your application to avail the services.

This data helps us create your profiles, complete mandatory KYC as per the requirements of our Partners who offer you the Services, and provide you with customized support in case of issues. Please note that we do not store any data provided by you except for the basic information such as name, address, contact details etc.

Wherever possible, we indicate the mandatory and the optional fields. You always have the option to not provide any information by choosing not to use a particular service or feature on the Platform. While you can browse some sections of our Platform without being a registered member as mentioned above, certain activities may require registration and for you to provide the above details.

E. Storage of Personal Information

In the context of furnishing our services, our data retention practices are meticulous. We confine ourselves to storing only essential personal details—namely, name, address, and contact information—indispensable for executing our functions. Rest assured, each piece of data we gather undergoes meticulous storage on servers domiciled in India, ensuring full compliance with all statutory and regulatory obligations.

Regarding additional personal information acquired through our endeavours for Partners, we operate strictly under their directives. Upon their instruction, we procure such data and subsequently transfer it to them upon the conclusion of preliminary onboarding procedures.

F. Collection of Certain Non-Personal Information

We automatically track certain information about you based upon your behaviour on our Platform. We use this information to do internal research on our users' demographics, interests, and behaviour to better understand, protect and serve our users and improve our services. This information is compiled and analysed on an aggregated basis.

G. Cookies

Cookies are small data files that a Website stores on Your computer. We will use cookies on our Website like other websites / apps and online marketplace websites / apps. Use of this information helps Us identify You to make our Website more user friendly. Most browsers will permit You to decline cookies but if You choose to do this it might affect service on some parts of Our Website.

If you choose to make a purchase through the Platform, we collect information about your buying behaviour. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law. If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we collect such information into a file specific to you.

USERS' RESPONSIBILITIES

The User acknowledges and consents to the absence of any joint venture, partnership, employment, or agency association between themselves and FinetechNexus arising from their utilization of the Platform. The content, encompassing material, information, data, news items, software, text, images, graphics, video, and audio, provided on the Platform is purely for general informational purposes. It should not serve as the sole basis for business or commercial decisions, including investment choices.

Users are strongly advised to exercise prudence and, if necessary, seek independent counsel prior to engaging in any arrangement or financial commitment based on the Platform's content. The availability of Services is contingent upon FinetechNexus's discretion, subject to the specific contractual terms and conditions governing each Service offering. Furthermore, FinetechNexus reserves the right to withdraw or modify such Services at its discretion and without prior notification. It is pertinent to note that the complete spectrum of Services may not be accessible in all geographical locations.

PURPOSE OF COLLECTION

We shall use the information collected from you for facilitating the Services for the following purposes as detailed below. We understand the importance of your information and ensure that it is used for the following intended purposes only.

The intended purpose of collecting information provided by you is to:

1. Establish identity and verify the same
2. To facilitate your KYC as per instructions from our Partners;
3. Provide our service i.e., facilitating financial services to You or providing our value-added services to you.
4. Design and offer customized Services offered by our third-party partners;
5. Analyse how the Platform is used, diagnose service or technical problems and maintain security;
6. Send communications notifications, information regarding the products or Services requested by You or process queries and applications that You have made on the Platform;
7. Measure consumer interest and satisfaction in our Services and manage Our relationship with You;
8. Marketing and promotional purposes including sending you promotional SMS, Email and WhatsApp and inform you about online and offline offers, products, Services, and updates;
9. Conduct data analysis to improve the Services provided to the User;
10. Use the User information to comply with country laws and regulations;
11. Use the User information in other ways permitted by law to enable You to take financial services from our partners.
12. Resolve disputes and detect and protect us against suspicious or illegal activity, fraud and other criminal activity;
13. Customize your experience and enforce our terms and conditions.

We will use and retain only such basic personal information such as your name, contact information, address details and such other information which are necessary for the provision of Services and for such periods as necessary to provide You the Services on the Platform, to comply with our legal obligations, to resolve disputes, and enforce our agreements.

DISCLOSURE TO THIRD PARTIES

We will share Your information only with our third parties including our regulated financial partners, vendors etc for facilitation of Services on the Platform.

We will share the information only in such manner as described below:

1. We disclose and share Your information with the financial service providers, banks or NBFCs and our Partners for facilitation of a financial service or facility or line of credit or purchase of a product;
2. We share Your information with our third-party partners to conduct data analysis to serve You better and provide Services our Platform;
3. We may disclose Your information, to enforce or apply our terms of use or assign such information during corporate divestitures, mergers, or to protect the rights, property, or safety of us, our users, or others. This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
4. We will disclose the data / information provided by a user with other technology partners to track how the user interact with the Platform on our behalf.
5. We and our affiliates may share Your information with another business entity should we (or our assets) merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business for continuity of business. Should such a transaction occur than any business entity (or the new combined entity) receiving any such information from us shall be bound by this Policy with respect to your information.
6. We will disclose the information to our third-party technology or third-party data source providers;
7. We will share Your information under a confidentiality agreement with the third parties and restrict use of the said information by third parties only for the purposes detailed herein. We warrant that there will be no unauthorised disclosure of your information shared with third parties.

We may share your personal information with the governmental authorities, quasi-governmental authorities, judicial authorities and quasi-judicial authorities if we are acting under any duty, request or order as part of our legal obligations and in accordance with the applicable laws. By accepting this Privacy Policy, you hereby provide your consent to disclose your personal information for such regulatory disclosure.

Any disclosure to third parties is subject to the following:

1. If we are under a duty to disclose or share your personal data to comply with any legal or regulatory obligation or request, we shall not seek your explicit consent however we shall reasonably endeavour to notify the same to you accordingly as the case may be as stated under subclause 3;
2. We shall take your express consent in the event we share your personal data with third parties;
3. We shall share your information with third-party only on a need basis and only for the purpose stated hereunder, as per the applicable laws.
4. We shall additionally seek express consent through a separate consent for at appropriate stages of data collection, if so, required under applicable laws.
5. Usage of your information by such third parties is subject to their privacy policies. We share limited information with them, strictly to the extent required. We recommend you have a look at the privacy policies of such third parties.

DATA RETENTION AND DELETION

At FinetechNexus, we are committed to safeguarding your personal data against unauthorized access, misuse, and disclosure. We implement appropriate security measures tailored to the nature of the data and our processing activities. Retaining information about you enables us to deliver a seamless user experience, provide necessary support, and manage your account effectively. Furthermore, this data retention facilitates the detection, mitigation, prevention, and investigation of fraudulent or illegal activities throughout our service provision.

We use and retain your personal data for as long as necessary to provide our services that you avail through the Platform, effectively and in compliance with applicable legal and regulatory requirements.

We may retain and process essential personal information such as your name, contact number, transaction history, and address details to fulfil our obligations under the contractual agreements entered by us with our partners and for other lawful purposes. Your data will be managed with the highest standards of privacy and security, and we will not retain your information beyond the period necessary for these purposes.

We are committed to ensuring the privacy and security of user's personal data. We have implemented robust security measures to protect your data from unauthorized access, loss, or misuse. Additionally, we have a comprehensive data breach response protocol in place to address any potential security incidents promptly and in compliance with applicable laws and regulations. Furthermore, once your personal data is no longer required for the purposes for which it was collected, we follow a strict data destruction protocol to ensure that it is securely and permanently deleted in accordance with legal and regulatory requirements.

CHANGES IN THIS PRIVACY POLICY

We retain the prerogative to amend, alter, supplement, or revoke sections of this Privacy Policy at our discretion and without prior notice, for any rationale. Should any modifications occur, we will promptly update the Policy on the Platform. Once published, these alterations take immediate effect, unless otherwise specified.

We advocate periodic review of this page to stay abreast of our latest privacy protocols. Continued access to or utilization of the Services signifies your acknowledgment of the modifications and acceptance of the revised Privacy Policy.

SECURITY PRECAUTIONS

The Platform intends to protect your information and to maintain its accuracy as confirmed by you. We implement reasonable physical, administrative and technical safeguards to help us protect your information from unauthorized access, use and disclosure. For example, we encrypt all information when we transmit over the internet. We also require that our registered third-party service providers protect such information from unauthorized access, use and disclosure.

Our Platform has stringent security measures in place to protect the loss, misuse and alteration of information under control. We endeavour to safeguard and ensure the security of the information provided by you. We use Secure Sockets Layers (SSL) based encryption, for the transmission of the information, which is currently the required level of encryption in India as per applicable law.

We blend security at multiple steps within our Services with the state-of-the-art technology to ensure our systems maintain strong security measures and the overall data and privacy security design allow us to defend our systems ranging from low hanging issue up to sophisticated attacks.

We aim to protect from unauthorized access, alteration, disclosure or destruction of information we hold, including:

1. use of encryption to keep your data secure;
2. offering of security features like an OTP / biometric verification to help you protect your account;
3. regular review of information collection, storage, and processing practices, including physical security measures, to prevent unauthorized access to our systems;
4. restricted access to personal information to our employees, contractors, and agents who need that information to process it. Anyone with this access is subject to strict contractual confidentiality obligations and may be disciplined or terminated if they fail to meet these obligations;
5. Compliance with regulations and applicable laws;
6. regular review of this Privacy Policy and make sure that we process your information in ways that comply with it.

Data protection laws vary among countries, with some providing more protection than others. We also comply with certain legal frameworks relating to the transfer of data as mentioned and required under the Information Technology Act, 2000, rules and the amendments made thereunder.

When we receive formal written complaints, we respond by contacting the person who made the complaint. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of your data that we cannot resolve with you directly.

YOUR RIGHTS

Modifying or rectifying your information: If any Personal Information provided by You is inaccurate, incomplete or outdated then You shall have the right to provide Us with the accurate, complete and up to date data and have Us rectify such data at Our end immediately. We urge You to ensure that You always provide Us with accurate and correct information/data to ensure Your use of Our Services is uninterrupted. In case of modification of Personal Information, Users will be required to furnish supporting documents relating to change in Personal Information for the purpose of verification by the Company.

Your Privacy Controls: You have certain choices regarding the information we collect and how it is used:

1. Your device may have controls that determine what information we collect. For example, you can modify permissions on your Android/iOS device or Browser to remove any permissions that may have been given. However, Platform does not provide a guarantee of Services if any such controls are exercised.
2. Delete the App from your device
3. You can also request to remove content from our servers

Withdrawal/Denial of consent: You acknowledge that the Platform has duly collected the information with your consent, and you have the option to not provide such information or deny consent for use of specific information or revoke the consent already given. However, any withdrawal of such personal information will not be permitted in case any Service availed by You is active. Where a consent has been withdrawn the Platform does not guarantee or be liable for providing such Service. You shall have the following rights pertaining to your information collected by us.

1. Deny Consent: You shall have the right to deny consent for use of specific data, restrict disclosure to third parties, data retention, revoke consent already granted to collect personal data and if required, make the App delete/ forget the data. However, any such denial will not prejudice the right of the Partners to retain any data in relation to the services availed by you. Further, in case of a denial of a consent, the Platform does not provide a guarantee or will not be liable towards the continued facilitation of the Services if any such controls are exercised.
2. Withdraw Consent: You may withdraw Your consent to contact You, for the continued collection, use or disclosure of Your information, at any time, or request for deletion of your Login account by raising a request on the Platform or by mailing Us at info@fintechnexus.in. However, Platform does not provide a guarantee of Services if any such controls are exercised. Further, if You have availed any services from Our partners, the partner shall have the right to continue processing Your information till such facility has been completed in full, along with any dues payable and/or for such period as may be allowed under applicable law. However, We, shall not retain Your data and information if it is no longer required by Us and there is no legal requirement to retain the same. Do note that multiple legal bases may exist in parallel, and We may still have to retain certain data and information at any time. Also, the information may still be used for execution of any outstanding or termination activity of any Services.

GRIEVANCE REDRESSAL

You may make a request for deleting any information from the Platform at any stage upon making a request to Us in the following manner:

Grievance Officer

In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Officer are provided below for your reference:

Name: Compliance Manager

Address: SCO 56 - 57, Sector 17A, Chandigarh 160017, India

Email: grievance@fintechnexus.in

Contact: +91 8054378493

Time: Mon - Sat (10:00am - 07:00pm)

If you have questions or concerns, feel free to e-mail us or to correspond at info@fintechnexus.in and we will attempt to address your issue.

CONTACT US

For any questions or clarifications regarding this Privacy Policy, please contact us at:

FinetechNexus
SCO 56 - 57, Sector 17A
Chandigarh 160017, India
Email: info@fintechnexus.in
Phone: +91 8054378493

Version 1.0

Effective From February 4, 2025
Last updated on February 6, 2025